Providing Housekeeping Services
This course covers the competencies required to provide a range of housekeeping services to guests in accommodation establishments. It includes receiving and servicing housekeeping requests, providing information and advice to guests, and coordinating with other departments to deliver quality service.
Deal with Intoxicated Guests
This course provides the knowledge, skills, and attitudes required to handle intoxicated guests professionally and safely. It includes assessing the level of intoxication, applying appropriate procedures, communicating effectively, and complying with legal and organizational regulations.
Providing Guest Room Services
This course deals with the knowledge and skills required to clean and prepare guest rooms for incoming guests. It includes setting up housekeeping equipment and trolleys, accessing rooms for servicing, making beds, cleaning and clearing rooms, and ensuring all supplies and amenities are replenished according to enterprise standards.
Providing Laundry Services to Guests
This course encompasses the skills and knowledge required to perform laundry operations for guest clothes, in-house linen, and uniforms. It includes collecting, sorting, washing, drying, pressing, and returning laundered items according to fabric type and enterprise procedures.
Providing Public Area Services
This course focuses on cleaning and maintaining public areas, facilities, and equipment within accommodation establishments. It includes selecting and setting up cleaning materials, applying appropriate cleaning techniques for different surfaces, and safely maintaining and storing cleaning tools and chemicals.
Providing Valet Services
This course covers the competencies needed to provide valet or butler services in commercial accommodation establishments. It involves performing guest-related valet duties such as handling luggage, clothing, and personal belongings, pressing garments, and arranging repairs, while maintaining strict confidentiality and professionalism.