Front Office Services NC II

This module contains the basic and common competencies that a Front Office Agent must possess, including the knowledge, skills, and attitudeds that are essential to fulfill one's roles and responsibilities.

This module contains the core competencies of a Front Office Agent, including the receiving and processing of reservations, operation of computerized reservation system, provision of accommodation reception services, the conduct of night audit, as well as the provision of club reception, concierge and bell, and cashiering services.